Member States shall ensure as far as appropriate that national regulatory authorities take account of the views of end-users, and consumers (including, in particular, disabled users), manufacturers, undertakings that provide electronic communications networks and/or services on issues related to all end-user and consumer rights concerning publicly available electronic communications services, in particular where they have a significant impact on the market.
Države članice zagotovijo, da nacionalni regulativni organi, kolikor je to primerno, upoštevajo stališča končnih uporabnikov in potrošnikov (zlasti vključno z uporabniki invalidi), proizvajalcev in podjetij, ki zagotavljajo elektronska komunikacijska omrežja in/ali storitve, o vprašanjih v zvezi z vsemi pravicami končnih uporabnikov in potrošnikov glede javno dostopnih elektronskih komunikacijskih storitev, zlasti, kadar imajo znaten vpliv na trg.