Spori, nastali zaradi določanja pogojev zaposlovanja, se, če je to v skladu z razmerami v državi, rešujejo s pogajanji med stranema ali z neodvisnimi in nepristranskimi postopki, kot so mediacija, konciliacija in arbitraža, določenimi tako, da zagotavljajo zaupanje udeleženih strani.
The settlement of disputes arising in connection with the determination of terms and conditions of employment shall be sought, as may be appropriate to national conditions, through negotiation between the parties or through independent and impartial machinery, such as mediation, conciliation and arbitration, established in such a manner as to ensure the confidence of the parties involved.