With a view to protecting clients and without prejudice to the right of customers to bring their action before the courts, it is appropriate that Member States encourage public or private bodies established with a view to settling disputes out-of-court, to cooperate in resolving cross-border disputes, taking into account Commission Recommendation 98/257/EC of 30 March 1998 on the principles applicable to the bodies responsible for out-of-court settlement of consumer disputes(15). When implementing provisions on complaints and redress procedures for out-of-court settlements, Member States should be encouraged to use existing cross-border cooperation mechanisms, notably the Financial Services Complaints Network (FIN-Net).
Z namenom zaščititi stranke in brez poseganja v pravico strank do predložitve spora sodišču, je ustrezno, da države članice spodbujajo javna ali zasebna telesa, ustanovljena za izvensodno poravnavanje sporov, naj sodelujejo pri reševanju čezmejnih sporov, ob upoštevanju Priporočila Komisije 98/257/ES z dne 30. marca 1998 o načelih, ki se uporabljajo za telesa, odgovorna za izvensodno poravnavo potrošniških sporov [15] Pri izvajanju določb glede pritožb in pravnega varstva pri izvensodnih postopkih bi morali države članice spodbujati k uporabi obstoječih mehanizmov čezmejnega sodelovanja, zlasti Mreže za pritožbe v zvezi s finančnimi storitvami (FIN-Net).