Da bi zaščitili potrošnike, morajo v državah članicah obstajati ustrezni in učinkoviti postopki pritožbe in druga pravna sredstva za hitrejše reševanje potencialnih sporov med ponudniki in potrošniki, pri čemer bi se po potrebi uporabljali že obstoječi postopki.
With a view to protecting consumers, there is a need for suitable and effective complaint and redress procedures in the Member States with a view to settling potential disputes between suppliers and consumers, by using, where appropriate, existing procedures.