Zadovoljstvo potrošnikov glede številnih parametrov (dostop, cena, kakovost, razpoložljive informacije, pogoji, pritožbe) je bilo merjeno individualno za določeno košarico storitev, sestavljeno iz storitev v zvezi s telefonijo, električno energijo, preskrbo s plinom in vodo, pošto, mestnim prometom in medkrajevno železnico.
Consumer satisfaction on a number of dimensions (access, price, quality, information available, terms and conditions, complaints) was measured individually for a fixed basket of services, composed of telephony, electricity, gas and water supply, postal services, urban transport and intercity rail services.