Stopnja zadovoljstva v zvezi z obravnavo pritožb je prav tako zelo nizka, sodeč po dejstvu, da je več kakor 45 % odstotkov vprašanih vsako merjeno storitev ocenilo kot slabo ali zelo slabo.
Treatment of complaints receive also a very low level of satisfaction, deduced from the fact that for every service measured, over 45 % of respondents considered the treatment to have been either bad or very bad.