ocena stanja, preprečevanje zapletov po nesreči, klicanje pomoči, pomoč ranjenim in nudenje prve pomoči, ravnanje v primeru požara, evakuacija potnikov iz tovornjaka/avtobusa, zagotavljanje varnosti potnikov, ravnanje v primeru agresije; osnovna načela priprave poročila o nesreči.
assessment of the situation, avoiding complications of an accident, summoning assistance, assisting casualties and giving first aid, reaction in the event of fire, evacuation of occupants of a lorry/bus passengers, ensuring the safety of all passengers, reaction in the event of aggression; basic principles for the drafting of an accident report.