izključitev ali omejitev potrošnikove pravice do sprožitve pravnega postopka ali drugega pravnega sredstva, zlasti z zahtevo, da potrošnik naslovi spore izključno na arbitražo, za katero ne veljajo pravne določbe, omejitvijo dokazov, ki so mu na voljo ali s prenosom dokaznega bremena, ki ga po veljavnem pravu nosi prodajalec ali ponudnik.
excluding or hindering the consumer's right to take legal action or exercise any other legal remedy, particularly by requiring the consumer to take disputes exclusively to arbitration not covered by legal provisions, unduly restricting the evidence available to him or imposing on him a burden of proof which, according to the applicable law, should lie with another party to the contract.